At Dreamy Lights, our goal is to light up your world with our beautiful collection of night lights, and we want you to love every product you receive. However, we understand that sometimes things don’t go as planned, and you may need to return or exchange an item. We’re here to make that process as simple and hassle-free as possible.

Our Return Process:

If you’re not completely satisfied with your purchase, you may return it within 30 days of receiving your order. Whether it’s a whimsical animal night light, a delicate floral design, or any other item from our collection, we’re happy to assist you with a return or exchange, provided the item is in new and unused condition with its original packaging.

To begin a return, simply reach out to us at [email protected] with your order number and a brief explanation of the reason for the return. Our customer service team will guide you through the process and provide further instructions.

Refunds:

Once we’ve received and inspected the returned item, we’ll process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to reflect the refund on your account.

Important Details:

• Return Shipping Costs: Customers are responsible for return shipping costs unless the item arrives damaged or defective. If the return is due to an error on our part, such as receiving the wrong item, we will cover the shipping fees.
• Non-Returnable Items: For hygiene and safety reasons, some items may not be eligible for return, including used products or items that have been altered in any way.

Exchanges:

If you’d like to exchange an item for a different style or color, simply follow the same process as a return. Once we’ve received your original item, we will send out the replacement as quickly as possible, provided it is in stock. If the new item is of higher value, we will notify you of any price difference before proceeding with the exchange.

Damaged or Defective Products:

We take great care in ensuring that every night light you receive is of the highest quality. However, if your item arrives damaged or defective, please contact us within 7 days of receiving your order. Be sure to include a photo of the damaged product in your email to [email protected], and we’ll arrange for a prompt replacement or refund, free of charge.

Order Cancellations:

If you need to cancel or modify your order, please contact us as soon as possible. We strive to process orders quickly, so if the order has already shipped, we will not be able to cancel it. In that case, you would need to follow our standard return process.

At Dreamy Lights, your satisfaction is our priority, and we want you to feel confident in every purchase you make. If you have any questions or concerns about our return policy, don’t hesitate to reach out to our friendly customer service team at [email protected]. We’re here to help and ensure your experience with us is a glowing success!